DIRECT SUPPORT

Help from the people who build the products.

Use support for purchased-product questions and technical issues. Start with the documentation, then send the product name, website URL and a precise description when you need direct help.

01 · DOCUMENTATION

Start with the setup guide

Installation, Quickstart/demo import, configuration and editing guidance cover the normal product workflow.

Open documentation →
02 · PRODUCT SUPPORT

Send a reproducible issue

Include the product name, exact error, website URL, platform version and what happened immediately before the issue.

Use the dedicated support form below ↓
03 · SECURITY

Compromised Joomla website?

Malware cleanup, hardening and monitoring are handled as a separate security service rather than normal theme support.

View security service →
BEFORE YOU SEND A TICKET

The right details shorten the troubleshooting loop.

  • Product name and license or purchase information
  • Website URL and Joomla / WordPress version
  • PHP version when relevant
  • Exact error text instead of only “it does not work”
  • Screenshot or short screen recording for visual issues
  • Steps that reproduce the problem

Send a support request

Use this form for a purchased PayoThemes product. Include the exact error and the steps that reproduce it so we can identify the issue faster.

What is 6 + 3?
For security, never send administrator, hosting or FTP passwords in this form. We will request access separately when required.
PRODUCT ISSUE

Included support

Questions about installation, product behavior and documented workflows fall under the support period shown on the product page.

CUSTOMIZATION

Separate project work

Custom layouts, new functionality, third-party integration and broader redesign work can be scoped as a development service.

RESPONSE

24–48 business hours

Most messages receive an initial reply within 24–48 hours on business days, depending on the complexity of the case.